Shipping policy
Shipping Policy
At ONEG Moments, every order is prepared with care, intention, and attention to detail.
Our goal is not only to deliver products — but to create a calm and thoughtful experience from the moment you order to the moment your table is set.
Order Preparation
Each order is carefully reviewed and packed before shipment.
Please allow 1–3 business days for processing before your order is dispatched.
During holidays, launches, or seasonal collection releases, preparation times may occasionally be slightly extended.
If additional preparation time is needed, we will always do our best to communicate clearly.
Shipping Times
Estimated delivery times may vary depending on destination and shipping method.
Israel
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Standard Shipping: 2–5 business days
International Shipping
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Delivery estimates vary by country and carrier.
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International delivery times are typically between 5–14 business days.
Please note that shipping timelines are estimates and may occasionally be affected by customs processing, carrier delays, weather conditions, or holiday periods.
Shabbat & Holiday Timing
As a brand rooted in meaningful hosting and gathering, some preparation and shipping schedules may be adjusted around Shabbat and Jewish holidays.
Orders placed during these times may begin processing on the next business day.
We appreciate your patience and understanding.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Please allow some time for tracking updates to appear after shipment.
Incorrect Addresses
Please make sure your shipping information is entered correctly before completing your order.
ONEG Moments is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details.
If you notice an error shortly after placing your order, please contact us as soon as possible.
Damaged or Missing Orders
If your order arrives damaged, incomplete, or if something does not feel right, please contact us within 48 hours of delivery.
We will always do our best to help resolve the situation thoughtfully and fairly.
Contact
For any shipping-related questions, please contact us at:
We are always happy to help.