Refund policy
Return & Refund Policy
At ONEG Moments, we believe hosting should feel calm, thoughtful, and meaningful.
If something about your order does not feel right, we will always do our best to help with care and fairness.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return:
-
Items must be unused and in their original condition.
-
Products must be returned in their original packaging whenever possible.
-
Items that show signs of use, damage, or alteration may not be eligible for a refund.
To begin a return request, please contact us before sending any items back.
Non-Returnable Items
Certain items may not be eligible for return, including:
-
Personalized or custom-made products
-
Final sale or limited seasonal items
-
Gift cards
-
Products damaged through improper use after delivery
Additional non-returnable categories may apply as the brand expands into future collections.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.
Please include:
-
Your order number
-
A brief description of the issue
-
Photos when relevant
We will always do our best to resolve the situation thoughtfully and fairly.
Refunds
Once your return is received and reviewed, you will be notified regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please note that processing times may vary depending on your payment provider or bank.
Original shipping costs are generally non-refundable unless the issue was caused by an error on our side.
Exchanges
At this time, we may not always be able to offer direct exchanges depending on product availability.
If you would like a different item, we recommend contacting us first so we can help guide the best solution.
Contact
For any return or refund questions, please contact us at:
We are always happy to help.